Regular Team: Our regular clients have a fully equipped and trained team of 3 people (occasionally two if someone is out) assigned to them. If your team is not operating for some reason, we will send a different team on your regular day. We always guarantee your day but can not always guarantee the team.

Payment: Is due at the time of the clean. This keeps our accounting simple and less expensive. We accept checks, credit cards and cash. If a check is not left, your credit care will be charged.

Access: Most clients give us a key and alarm codes. Keys are locked up in the office except on the day of the clean, when they are dispatched to your team captain. Each client is given a unique number. Arrival times will vary. We can only give A.M. or P.M. windows. A.M. is 9-12pm. P.M. is 12pm - 4pm.

Scheduling Changes: Our schedules are full and when we lose a clean, it directly affects our income. If you need to change your cleaning, please call us at the office, we will be glad to accommodate. The only thing we ask is full two (2) business days notice. If we are unable to clean and have not received two (2) business day's notice, we will charge 50% of the cost of the clean. We will make exceptions of course for emergency situations. Another way to avoid a last-minute lock-out charge is to provide a key and alarm information. The teams do not handle scheduling of any kind. It must be done with the office. Our Guarantee: If we miss your clean for some reason we will discount the next clean by 50%.

Consolidating: From time to time we will review schedules in order to make the teams more efficient. This may mean changing the team or day. It makes sense if we have 5 clients on the same street that they all get done on the same day by the same team. We will do our best to work with you on this.

Holidays: We close for New Years, Memorial Day, Fourth of July, Labor Day, Thanksgiving, and Christmas. We will reschedule your cleaning if it falls on one of those holidays and send you a letter with the new date at least 3 weeks ahead of time. If you have a specific request around the holidays for extra time or a different day, please call us ahead of time as we start the rescheduling process 4 weeks before the upcoming holiday.

Extra Jobs: We're always glad to assist our clients with "extra" cleaning. Some jobs that we are great at include carpet cleaning, upholstery cleaning, wood floor waxing, cleaning refrigerators, ovens, window washing and spring cleans. Just call the office and we'll schedule the work. If you have work going on in the house we will clean for you on an hourly basis until it is done and we can get back to the regular maintenance cleaning. Please call us ahead of time so we can schedule extra time for you if necessary.

Notes: We regard notes left for the team as valuable information. If there is a problem team captains appreciate the opportunity to resolve the situation. If id doesn't get resolved, then the office would like to know.